How Umega saved time and simplified their onboarding
A streamlined process, reducing paperwork and staff time on processing checks, while ensuring full compliance ahead of pending Letting Agent Regulation legislation.
Umega Lettings is a growing letting agency. We need to run checks on all new landlords we onboard to comply with industry regulation.
We deal with around 70-100 new tenants each month who we process checks on before they move into their properties. We also process checks on all staff as they are often out visiting people in their own homes.
We wanted to streamline our process to reduce paperwork and staff time on processing checks, and also ensure full compliance ahead of pending Letting Agent Regulation legislation.
Amiqus has made the process of running checks so simple and efficient, not to mention all the paper they've helped us save too!
Checks are processed rapidly and the data is safely stored in one place so we don't need to worry about filing.
Streamline our process, reduce paperwork, ensure compliance
As the customer completes their own check and uploads their documents straight into the system, our staff save loads of time (and faff) in processing. We're confident we are complying with the law without this being cumbersome or complicated.
We introduced Amiqus for our landlord checks initially and we loved it so much we then rolled it out for tenant credit, ID and reference checking too. The last stage we introduced was our staff checks - the ability to run disclosure checks made this a no-brainer.
Staff time has been hugely reduced, we feel reassured we are compliant
Every team who uses the system has been delighted with the simplicity and ease of use. If we ever need to check back it's reassuring to know everything is stored in one place, safely and securely.
Why it worked
The product is so easy to use that it was no hassle to roll out to our teams. Just a short training session and they were up and running!
Easy to learn and use, a helpful team on hand, ready for changes!
The Amiqus team were so helpful in getting started, and we always know they are on hand to help if we need it. I also love that they're open to feedback and make regular updates and improvements - it shows they listen to their customers and are adaptable to change.