For Recruitment Process Outsourcing (RPO) providers, effectively onboarding candidates can often feel like navigating a maze. With endless documents, regulations to follow, and the ever-present need to keep candidates engaged, even the most efficient teams face obstacles.
But the good news is that these challenges aren’t impossible, especially when armed with the right tools and strategies. Let’s explore the top five onboarding challenges RPOs encounter and the smart solutions that can transform these hurdles into smooth sailing.
1. The paperwork pile-up
Picture this: stacks of documents to review, forms to fill out, and sensitive information to handle. Manually managing screening and onboarding processes is not only time-consuming but also fraught with risks, from errors to security breaches.
The solution:
Enter technology. A digital, secure system for managing onboarding paperwork is a game changer. By partnering with an accredited digital provider that integrates seamlessly with your applicant tracking system (ATS), you can handle paperwork faster, more securely, and with greater accuracy. Imagine cutting hours of manual labour into just a few clicks. That sounds so much better, doesn’t it?
2. Document collection and verification hassles
Right to Work checks, criminal records, employment history verifications, the list goes on. Doing this in person isn’t just a logistical headache; it’s also prone to manual errors. For RPOs, the stakes are high, especially with strict compliance standards.
The solution:
The UK Digital Identity and Attributes Trust Framework (UKDIATF) provides recruitment businesses with certified digital tools for identity verification. By using UKDIATF-approved solutions, RPOs can collect and verify documents securely and efficiently, ensuring compliance while freeing up time for higher-value tasks.
3. The perils of poor candidate experience
Now, imagine you’re the candidate. You’ve sent documents multiple times, dealt with unclear instructions and feel like you’re stuck in a never-ending loop. Sounds frustrating, doesn’t it? Poor candidate experience can lead to disengagement and even drop-offs, something no RPO can afford.
The solution:
Streamline the candidate’s journey. Implement tools and processes that make it easier for candidates to complete their onboarding tasks. Clear, consistent communication and a user-friendly system can turn a stressful experience into a positive one. The result? Happier candidates who feel informed and valued every step of the way.
4. The endless chase for references
Collecting and verifying candidates’ employment references is a critical step, but the back-and-forth can be tedious. Tracking down referees, sending reminders and verifying responses can feel like an endless game of email tag.
The solution:
Automation is your friend. With the right tools, you can automate reference requests, follow-ups and verifications, creating a streamlined process that eliminates the hassle. This allows you to focus on personalised communication with referees while the system handles the nitty-gritty.
5. Communication gaps
Effective onboarding is impossible without clear communication with the candidates, yet many recruitment businesses struggle to keep candidates informed during the hiring process, especially during busy hiring periods. Missing updates can lead to confusion and erode trust in the process.
The solution:
Consistency is key. Whether through email, phone calls, or digital platforms, regularly updating candidates about requirements, next steps, or timelines makes a world of difference. Digital tools can also help automate communication, ensuring nothing falls through the cracks, even during peak hiring seasons.
The game changer: digital solutions
Recruitment professionals face enough challenges without the added stress of manual onboarding processes. That’s why choosing the right digital solution is critical. Tools designed to handle identity verification, pre-employment checks, and communication can save time, reduce risk, and improve the candidate experience.
Curious about how to select the best tools for your RPO needs? Download our guide to overcome onboarding challenges and more.
How Amiqus can help
RPOs are responsible for end-to-end talent management, from screening candidates to onboarding and even retention. That’s why they need an end-to-end solution, and Amiqus can provide one.
Accredited by the UK Trust Framework as an identity service provider for Right to Work and DBS schemes, Amiqus offers a fully digitalised process for all pre-employment checks. By eliminating manual errors and allowing candidates to complete checks on their preferred devices, Amiqus ensures a seamless onboarding experience for everyone involved.
Want to see how Amiqus can transform your onboarding process? Speak to our team today.
