How Amiqus supported a UK government tendering win for PSR

Public Sector Resourcing delivered by AMS

AMS is a leading global provider of talent acquisition and consulting services, supporting global enterprise brands in over 120 countries and delivering over 270,000 hires a year. The Public Sector Resourcing Framework (PSR), delivered by AMS, is the largest of its type in Europe, supports over 150 UK government departments, and is an integral part of the UK government’s contingent hiring strategy, powering the delivery of vital services across the public sector.

PSR supports the attraction, placement, onboarding, and management of UK government contingent workers who support the delivery of key services and operations across the public sector.

As with any regulated role, contingent workers who are placed into UK government departments go through rigorous pre employment screening and verification processes. With the volume and complexity of these checks, PSR required a flexible and integrated solution that would make the onboarding journey smooth and accessible for candidates, and give their operations teams a centralised system to allow them to manage complex onboarding at scale. 

In 2023, following 5 years of delivery, a re-tendering process commenced. As such, there was an opportunity to replace their legacy system to support further optimisation of the operating model to bring best-in-class experience and extended value for money to the UK government, which would be achieved through:

• The removal of client-requested manual workarounds to verify certain information/documentation outside of the system, resulting in a slower overall process.
• A streamlined candidate process, avoiding the need for multiple onboarding requests which historically drove a high number of queries.
• Furthered visibility of where candidates are in the process.

PSR has always driven a culture of continuous improvement and awareness of the latest technology available in the market.  Amiqus’ end-to-end candidate compliance onboarding platform demonstrated the capability and flexibility to improve the candidate experience and the reporting and management process for the PSR team.

“Amiqus played a key role in taking our service to the next level. The software platform is great; advanced technology and a simple, user-friendly interface at the same time. They’re an amazing team that helped us not only integrate and implement, but also adjust the product to our clients’ needs. Months of hard work on both sides resulted in an incredibly smooth transition. It’s been a pleasure working with Amiqus on our integrated roll out.”
Magdalena Maziarka, Innovation Analyst

“There is no system I like as much as Amiqus…”

The switch to Amiqus required wider changes to processes and structure, and even during the initial stabilisation period, PSR saw positive changes in user and candidate feedback.

Smooth integrated implementation
The level of proactive support from the Amiqus implementation team, as well as no technical issues on the integration of Amiqus into the PSR tech stack, meant an agreed go-live transition and exit from the technical stabilisation phase to business-as-usual within just four weeks, a further four weeks ahead of schedule.

“The flexibility, proactiveness, and personalised customer service from Amiqus staff made it a great success. The relationship between AMS and Amiqus that was built during the implementation has been a great added value. We felt and still feel listened to. The proactivity and creativity in finding best solutions, as well as some temporary workarounds, is impressive.”
Joanna Staniaszek, Continuous Improvement Manager

Flexible requests
PSR is now able to customise their pre-employment checks directly from within the Amiqus platform on a no-code, user-friendly interface. Consultants can use ready-made templates for faster onboarding, or personalise requests for different candidates – both of which have resulted in a  faster, more streamlined process.

Enhanced candidate experience
Amiqus’s intuitive interface and centralised process has reduced email queries and phone calls by 15-20%. Candidates now have a clearer view of what’s expected, with insight at each step of the process, helping to manage expectations and make them feel more comfortable completing the process.

The impact of  change has reduced their outgoing emails, both externally and internally, by an average of 60% per candidate.

Fundamental time-saver
Including Amiqus in the PSR Framework has been “instrumental” in transforming candidates’ onboarding process. The integrated checks, user-friendly interface, and reduction in manual tasks have reduced their end-to-end onboarding time from an average of 10 days to 8 days – a number that’s expected to continue to reduce.

“PSR is dedicated to delivering “best in class” solutions to the UK Public Sector and through our partnership with Amiqus we are evidencing that. The improvements to the candidate experience and the operational efficiencies being delivered by the use of innovative technology like Amiqus, ensures we are well placed to continue to drive value for our clients. Amiqus enables us to be well placed to support the ever changing compliance landscape and we are excited to see the continued innovation Amiqus delivers over the coming years.”
Mel Barnett AMS PSR Managing Director 

The 20% reduction in onboarding time, and 20% reduction in support contact calls has made a significant immediate impact to their onboarding experience and teams. PSR, as part of the long term partnering approach is looking ahead at the other time-saving changes to further invest into the onboarding experience for both staff and candidates, with Amiqus playing a proud partnering role in their journey towards a reusable passporting of pre screened candidates.

If you’d like to achieve the same, click here to learn more about how Amiqus can support your organisation , or email [email protected], and start exploring a faster, simpler and secure route to staff onboarding