Senior client success manager

Why Amiqus?

• We support remote, hybrid and flexible working, ensuring you’re provided with the equipment you need to create a comfortable home-office environment
• Access our HQ in Edinburgh / workspaces around the UK with team off sites 
• A collaborative, cross functional (pet friendly) environment working in small teams with autonomy enabling you to deliver meaningful and impactful work
• We offer Vitality private health cover and other private health benefits
• 34 days annual leave
• 12 paid personal development days per year with additional personal training budget and resources allocated to help you learn and grow
• 5% matched contribution, share options and company-wide bonus scheme
• Enhanced modern family leave available to everyone

About Amiqus

Amiqus is a market leading, award winning compliance platform enabling simple, secure access to products and services online. Whether moving home, changing jobs or looking for professional help, we help make the process fast and easy for everyone involved.

We are recognised as one of the UK’s 50 fastest growing tech companies, as ranked by Deloitte Fast50 and part of Tech Nations Future Fifty cohort for 2024.We’re trusted by the Government, NHS and over 600 organisations across sectors in the UK to help people get to work on the things that matter, faster.

What’s important to us? investing in our people, platform and partners to grow an aspirational workplace and a profitable business at scale, creating impact and affecting systems level change, across sectors, borders and economies.

We’re currently around 65 people strong, working in cross functional teams spread across the UK. We expect to double in terms of our scale and impact over the coming twelve months so it’s an exciting time to join us and be a part of our growth.

About the role

Our Client Success team currently consists of Relationship Managers of varying levels of seniority, Client marketing and Client support. 

We’re scaling significantly to meet client demand and we’re looking for someone to join the company to lead the team from a strategic perspective to ensure we’re best positioned to deliver client service that’s second to none. To achieve our objectives, you’ll set our people up for success by spotting constraints, unblocking them and collaborating across the business to make sure they have the tools required to do their job with excellence.

While there will be some relationship management involved as a point of escalation for larger enterprise clients, the key focus of this role is around setting standards and expectations for client support, implementing systems, tooling and making continuous process improvements. 

In your role as team manager, you’ll be accountable for team based results, metrics and seen as a positive influence to senior peers, teams and functions across the company.

We’re looking for someone who is experienced with a track record within Client Success roles, to maintain strategic relationships, scaling client facing teams and implement process improvements using different systems and technology. 

Key responsibilities will include:

• Day to day responsibility for the Client success team, ensuring they are set up for success, this includes management of sprints, key results, projects and performance metric reporting
• Taking time to support each area of the team from Relationship management to Client support, identifying gaps and implementing process improvements to drive productivity to deliver the best outcomes for our clients
• Research and implement core systems, processing, operating frameworks and ways of work across the team – automation and data led decision making are key here and we’re looking for someone who’s ‘tried and tested’ and can bring their knowledge in this space to help our team working efficiently and effectively
• Work with other senior managers and team managers to understand clients’ business objectives, challenges, and pain points to provide tailored solutions and value-added services
• Develop and implement strategic account plans including account mapping, relationship building and revenue forecasting and report this back to Leadership 
• Collaborate with cross-functional internal teams to ensure alignment and deliver exceptional client experiences
• Work with our Senior Relationship Manager to manage contract renewals, extensions, and amendments, proactively identifying opportunities to enhance client relationships and value
• Collaborate with our internal Risk and Compliance team and In-house Legal Counsel on contract renewals to ensure we remain compliant across all areas
• Represent Amiqus at various events internally and externally, including speaking and networking events

We have an excellent team in place, with a track record of building strong relationships. Now we’re looking for someone who can bring a range of experience and expertise to help fill the gaps, coach where required and make some key process improvements which will lead to further success as we scale.

About you

The key skills required to carry out this role:

Talented people make Amiqus and staying true to our culture is important as we continue to develop and grow. Most importantly, this role will be filled by someone who shares the same values and work ethic as we do.

Our interview process

We think it’s important to have an open and transparent interview process so that you have a clear understanding of what to expect. The process might vary slightly depending on the role type or team you apply to join but it usually goes as follows:

• Internal review of applications
• An initial chat about the role with a member of our People and culture team
• A more structured interview with the team manager and one other team member
• An informal chat with some other team members about the opportunity OR a task based interview with clear direction given
• Role offer
• Onboarding welcome and process kick off with support across the team

Diverse perspectives and people of all backgrounds are welcome at Amiqus. We recognise that building an inclusive workplace requires proactivity and commitment. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in all of our work.

If we can make preparations to make sure you have a positive interview experience, please let us know.

If this is you and the role sounds like something you would be interested in,  please contact [email protected] for a confidential discussion and attach an up-to-date CV / portfolio.

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