How GD Legal transformed their AML checks with Amiqus

GD Legal is a Scottish-based solicitor’s firm specialising in residential property transactions across Scotland. With over 25 years of experience, Principal Solicitor Gail Docherty has seen firsthand the challenges of traditional ID verification processes. Seeking efficiency, security, and compliance, GD Legal turned to Amiqus to streamline their client verification and AML compliance checks.

A time-consuming process

• Before using Amiqus, the ID verification process was mainly manual. Clients were required to visit the office in person to present their ID, often delaying transactions by days or even weeks
• Long-distance clients, especially those overseas, had to visit local solicitors to get documents notarised, adding extra costs and hassle
• The staff had to manually chase clients to complete their checks
• Once received, ID documents had to be copied, certified, uploaded, and then shredded, taking at least 30 minutes per client

“It was really cumbersome… a real time constraint on clients. Sometimes it took weeks for them to find time to come in. If they were overseas, they had to get everything notarised, which cost them extra money.”— Gail Docherty, Principal Solicitor, GD Legal

A digital and secure system

Gail first learned about Amiqus in 2018 and has used the platform at various firms since then. For GD Legal as well, she sought a paperless, automated solution that would seamlessly integrate with their case management system, Denovo. Amiqus provided the perfect fit:

• Quick and easy process: Clients could complete ID checks on their personal devices, eliminating in-person visits
• Automation: Amiqus sends automatic reminders to clients who haven’t completed their checks, reducing manual follow-ups
• Security and compliance: Amiqus stays aligned with regulatory requirements, helping GD Legal meet AML obligations effortlessly
• Case management integration: Amiqus integrates with Denovo, reducing manual data entry and saving additional time
• Seamless user experience: User-friendly interface that makes it straightforward for solicitors to send check requests and for their clients to complete them

“I’ve put lots of clients through the Amiqus checks, and they don’t even mention it. It’s just done. There’s no hassle with it.”

“In the high-risk environment we operate in, having the benefit of a company like Amiqus that speaks to the regulators and to the Law Society is invaluable. By conducting client checks via Amiqus, you’re effortlessly ticking off compliance boxes without even having to think about it.”

Faster turnaround, time savings and better client experience

By switching to Amiqus, GD Legal significantly reduced processing time and improved efficiency:

• Client delays dropped from weeks to hours
• Processing time per check shrank from 30 minutes to just  a few minutes, an over 90% time saving
• Full verification process now takes as little as 5 minutes, compared to a much longer  wait under the old system

• Reduced administrative burden, allowing staff to focus on legal work and client service

“A couple of minutes saved per check might not seem like much, but when you’re doing it multiple times a day, it adds up quickly.” 

“At GD Legal, client service is paramount. It’s about providing support to clients during particularly stressful times, and this principle applies across all practice areas, not just property work. By saving time, we can concentrate our attention where it’s truly needed: on the clients and on performing legal work.”

Consistently innovating the Amiqus platform

GD Legal has been impressed with Amiqus’s customer support and continuous improvements to the platform.

• Training: Amiqus provided a well-structured onboarding experience. Training sessions were comprehensive, answering all questions and ensuring the GD Legal team felt confident using the platform

“I like everything about Amiqus–the training, the support, and the constant improvements. It’s a great relationship to have when outsourcing a crucial part of your compliance.”

• Quick support: GD Legal benefits from multiple support options–either via phone or the built-in support function within the platform

“Responses from the Amiqus team are fast and efficient, with any issues attended to and resolved in remarkably short turnaround times.”

• Customer feedback: A proactive approach to user feedback and refining the platform accordingly to meet the needs of legal professionals is one of the standout aspects that GD Legal found while working with Amiqus

“Amiqus asks for feedback, constantly innovates, and delivers everything they promise.”

The smarter way to manage compliance

By partnering with Amiqus, GD Legal has:

• Cut check processing time from 30+ minutes to just a few minutes
• Reduced client delays from weeks to hours
• Eliminated unnecessary client visits to the office
• Integrated client checks into their case management system
• Automated follow-ups, reducing admin workload

“Solicitors are creatures of habit, reluctant to change. But Amiqus is easy and secure–perfect for busy days.”

GD Legal’s success with Amiqus proves that digital client onboarding can be a game-changer for law firms. If you’d like to achieve the same, click here to learn how Amiqus can support your firm, or email us at [email protected].