Accessibility statement

Table of contents

All Policies

Our commitment to accessibility

Amiqus is dedicated to ensuring digital accessibility for all users, including people with disabilities. We are continuously enhancing the user experience for everyone by applying relevant accessibility standards. Amiqus aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Scope of this statement

This accessibility statement applies to the following Amiqus platforms:

It does not apply to our support centre (https://support.amiqus.co) or our business support centre (https://business-support.amiqus.co). While these areas are not covered by this statement, we are committed to improving accessibility across all our platforms and will update this statement as improvements are made.

Third-party software accessibility

Amiqus integrates with third-party service Onfido to provide identity verification. While we work closely with our partners to enhance accessibility, this is an independent service. For details on the accessibility practices of Onfido, you can refer to their Accessibility Statement. 

Accessibility

We are committed to ensuring that our platforms are as accessible as possible to all users, regardless of technology or ability. We continuously strive to improve clarity in instructions, language and visual contrast to better support users with colour vision deficiencies. Our ongoing efforts include:

  • Zoom functionality up to 300% without text overflow.
  • Keyboard navigation compatibility.
  • Support for speech recognition software.
  • Compatibility with screen readers.
  • Usage without reliance on colour differentiation.

Conformance status

We regularly test our website using a combination of automated tools and manual audits to ensure accessibility compliance and identifying areas for improvement.
Amiqus products are currently in partially conformant with WCAG 2.1 Level AA. While many accessibility guidelines are met, some content may not fully meet these standards. We are actively addressing these issues and are committed to providing an accessible experience for all users.

We are aware that the Web Content Accessibility Guidelines (WCAG) have recently been updated to WCAG 2.2 as of October 2024. We have reviewed the new criteria and are evaluating how these updates can be implemented in future enhancements to our products.

For more details, please refer to the following conformance statements:
Mobile Application Conformance Statement
Shopfront Conformance Statement

Accessibility features

  • All images have descriptive ALT text.
  • Links have descriptive titles or are fully explained within the text.
  • High distinguishability with a minimum font size of 18px and AA colour contrast ratios.
  • ARIA landmarks and roles for improved navigation via screen readers.
  • Clearly labeled inputs and error messages for user forms.

Ongoing efforts

Accessibility remains a key area of consideration at the forefront of everything we design and build. We have learnt a lot about accessibility along the way and we are working to implement this into new products and features. 

We regularly conduct accessibility audits and address issues identified. This includes improvements to interactive elements, text contrast, semantic markup, and overall navigation. Feedback from users is integral to our processes, and we conduct usability testing to understand real-world experiences and refine our solutions.

We’re building for the long term and we’re building for everyone.

Future initiatives

We are committed to continuous improvement and plan to:

  • Enhance our component library for consistent accessibility fixes.
  • Conduct regular accessibility audits and implement findings.
  • Train our team on accessibility best practices and integrate these into our development process.

Feedback and contact information

We welcome your feedback on the accessibility of Amiqus. If you encounter any accessibility barriers, please contact us at [email protected]. We aim to respond to feedback within 2 business days.

Supporting Global Accessibility Awareness

At Amiqus, we support initiatives like Global Accessibility Awareness Day (GAAD) to raise awareness about digital accessibility. We reflect on our progress and recommit to enhancing our products to ensure equal access for all users. Additionally we are proud to be a participant of Purple Tuesday, an organisation that helps businesses improve accessibility and ensures we are held accountable for making our services more inclusive and accessible to everyone.

Effective from 08/11/2024 Last reviewed 08/11/2024 Version 1.2