Service user terms

All Policies / Terms

Contents

Service user agreement summary

These Service user terms apply to your use of all services offered by Amiqus, which include all or some of the following services: identity reports, credit reports, photo ID verification, basic disclosure checks, the provision of company information and watchlist (adverse media, politically exposed persons and sanctions) information and ongoing monitoring; as detailed further in the Contract Schedule (“the Service”).

In these terms, you, being the person using the Service, are referred to as the “Service User” or “you”. Your employer, contracting entity or principal is referred to as the “Client”. Terms defined in the Business terms have the same meaning in this Service user terms.

These Service user terms are designed to ensure compliance with the relevant laws and regulations and protects the interest of all of our Clients, their customers, as well as our reputation.

By using the Service, you are agreeing to these terms and confirm that you comply with all relevant rules and regulations or any legislation applicable to your business area, for example, all solicitors must act in accordance with the rules set out by the Law Society of Scotland or England and Wales (as applicable).

Clients and their service users agree to abide by these Service user terms and are responsible for any violations. You are prohibited from assisting or engaging others in a way that would violate this agreement.

Acceptable use

The provision of the service is to facilitate internal business decisions in respect of compliance and security issues.

You shall not use any data generated by use of the service (“the Output data”) for any purpose other than:

  • Prevention of money laundering;
  • Identity verification;
  • Employee vetting;
  • Assessing the risk of granting credit to consumers;
  • Detecting fraud in relation to the grant of credit to consumers

Amiqus is not responsible or liable in any way for the service users’, client’s use of any output data generated by completion of a check, including (but not limited to) the impact or outcome of any decision that the client or service user makes based on any output data or a result of any check.

You may use our service only for lawful purposes. You may not use the services:

  • In any way that breaches any applicable local, national or international law or regulation, or in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards, or to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • To reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

Trademarked materials

You warrant and represent that any element of text, graphics, photos, designs, trademarks or other material supplied to Amiqus for inclusion in the application used to provide the service are owned by you, or that you have permission from the rightful owner to use each of these elements.

Customer data

You warrant that all information and data subject data submitted by you is provided in good faith and is accurate to the best of your knowledge.

You are responsible for the quality of the data subject data submitted, including the accuracy and ensuring the content is not misleading in any way. You are responsible for ensuring the data subject data is submitted correctly and in a clear format. to allow Amiqus to fulfil the service. Amiqus will be the sole arbiter of this issue.

Amiqus shall have no liability for any damage or loss caused by errors or omissions in any information, instructions or scripts provided by the service user in connection with the services.

Amiqus is not responsible for the client’s data storage arrangements or storage of any data once downloaded/removed from the Amiqus platform by the client or any service user. The client is responsible for storing such data in line with all relevant legislation and applicable rules and regulations.

Account management

Service users

If the number of service users is referenced within your Contract schedule, adding additional service users is subject to additional charges.

Admin users have the ability to add new service users and must notify Amiqus support within 24 hours of adding a new service user to ensure that the Contract schedule is updated and the addition of more service users is reflected in invoices.

Credit purchase

During the account set up process an admin service user/s will be appointed to authorise a request for additional credit purchases. This can be done by contacting Amiqus support via the in-app ticketing system or by email to support@amiqus.co. Requests raised by a non-authorised individual will be deferred to the authorised individual.

User support availability

Online ticket support functionality is available 24/7 to service users and data subjects when engaging with Amiqus. Queries are monitored Monday to Friday 09:00 - 17:00 with a maximum response time of 24 hours (across working days).

Online tickets will not be monitored on 25th December, 26th December and 1st January. Any submitted during this time, or on weekends, will be reviewed the next working day.

Any contact should be made, in the first instance, via the in-app ticket support functionality where queries are monitored, tracked and reported to support product development.

Security

Login credentials

All service users are responsible for ensuring that all security details (identification details and password(s)) for the service are secure and confidential at all times.

Two factor authentication is supported by Amiqus and all users are encouraged to utilise this feature.

Security login credentials required for the use of the service are provided for individual use only. Generic email addresses or those with shared mailboxes are not permitted (eg. info@, help@). Sharing or distribution of login credentials is deemed a breach of these terms and Amiqus may terminate any account if login credentials are shared or distributed. Amiqus will not be liable for damage or loss arising out of or in connection with a service user’s disclosure of such security information to any third party.

All Service users must inform us immediately if they become aware of or suspect any unauthorised use of these security details or if they become available to an unauthorised party.

Network

It is your responsibility to maintain a network and internet connection to use the service. You must also maintain an updated browser, firewall or antivirus and antispyware software. Service users must protect their device systems and ensure that they update all security software by downloading the latest security patches from the relevant software providers.

Data

You will comply with the data security arrangements and obligations as contained within Amiqus’ data protection agreement.

Viruses

Amiqus takes extensive measures to ensure that information within the service is secure. We do not guarantee that our service will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

Amiqus’ in-app antivirus document scanning should be used in conjunction with other antivirus software and security processes. Amiqus does not guarantee that all viruses or issues will be detected.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Service, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack or a distributed denial-of service attack.

Suspension and termination

Failure to comply with these terms constitutes a material breach of the terms of use upon which you are permitted to use the service, and may result in suspension or termination of the service in addition to, our taking of further action, including legal proceedings or disclosing such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Service user agreement. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


Effective from 02/07/2020 Last reviewed 02/07/2020 Version 1.1